Privacy Policy

Last updated: [date to be confirmed]

Zenux Technology (ABN 00 000 000 000) (“Zenux”, “we”, “us”) respects your privacy. This policy explains how we collect, hold, use and disclose personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

The personal information we collect depends on how you deal with us. It may include:

your name, email address, phone number and company
details you give us about your project, budget and timeline
records of our communications with you
technical information about how you use our website, such as browser type and pages visited

We do not intentionally collect sensitive information. Please don’t include it in enquiries unless it’s necessary.

2. How we collect it

We collect personal information directly from you, for example when you submit our contact form, email or call us, or meet with us. We may also collect information from publicly available sources, such as your company website or professional profile, where it’s reasonably necessary.

3. Why we collect, hold and use it

We use personal information to:

respond to your enquiry and provide our services
prepare proposals, manage projects and invoice clients
improve our website and services
meet our legal and regulatory obligations

If you don’t provide the information we ask for, we may not be able to respond to your enquiry or provide our services.

4. Disclosure

We don’t sell personal information. We may disclose it to service providers who help us run our business, such as email, hosting, analytics and accounting providers, and to professional advisers, or where required by law.

Some of these providers may store data outside Australia, including in the United States and the European Union. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in line with the APPs.

5. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Our security practices are informed by the Australian Cyber Security Centre’s Essential Eight. We keep personal information only for as long as we need it, then securely destroy or de-identify it.

6. Cookies and analytics

Our website may use cookies and similar technologies to understand how it’s used and to improve it. You can disable cookies in your browser settings, although some features may not work as intended.

7. Accessing and correcting your information

You can ask to access or correct the personal information we hold about you by contacting us using the details below. We’ll respond within a reasonable time and may need to verify your identity first.

8. Marketing

We’ll only send you marketing communications if you’ve agreed to receive them, and you can opt out at any time using the unsubscribe link or by contacting us.

9. Complaints

If you have a concern about how we’ve handled your personal information, please contact us first so we can try to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.

11. Contact us

Privacy Officer, Zenux Technology, Melbourne VIC 3000. Email hello@zenux.com.au or call +61 3 0000 0000.